Hotspot Help Our hotspot gateways utilise a web based login page and external authentication / accounting servers. This is why you must authenticate using your web browser before any other applications will connect to the internet. Your connection will be restricted to this site until you have authenticated. Once you have successfully logged in, a small popup box will appear which you need to keep open so you can monitor how much time you have left and log out when you have finished. If you accidentally close the popup, you can just turn your laptop off or disconnect from the service. Some web browsers block popup windows so you will have to either configure your browser to allow popup windows or physically disconnect from the network by disconnecting the wireless connection/cable or turning off your laptop. There are two types of accounts available 60 minute accounts are based on "effective usage" which means you can use 20 minutes of your 60 minute card then logout. Tomorow you can login and use the remaining 40 minutes. 1 Day, 1 Week and 30 Day accounts are called "time to finish" which means if you have a 1 day card and log in at 9am on Monday, then your username and password will work till 9am Tuesday the next day. You will not be able to share the same username/password combination on multiple computers. If you are traveling with your own computer, here are some suggestions to help you get connected. - Make sure your network adapter is configured to use DHCP (automatically acquire an address) - Remove any proxy settings in your web browser - You can always try and shut down the computer and restart it after making changes - Make sure your firewall isn't blocking the connection. If you are prompted to dial your dialup account when you attempt to get to the login page, you will have to change the following settings in Internet Explorer. Go to =>>Tools =>>Internet Options =>>Connections. Change the radio button to "Never dial a connection" If you are using a wireless network card to connect, then you must configure your computer to connect to the access point available. This is usually done by what is called a site survey although some software packages require you to manually create a connection. Under these circumstances, you will have to consult the documentation for your product.